Return Policy
Effective Date: 03/30/2026
At Leslie's Treasures, each item is made or selected with care. Because many products are handmade, unique, or limited in nature, returns and exchanges may be limited. Please read the policy below before making a purchase.
1. Return Eligibility
If you are not satisfied with your order, please contact us at contact@lesliestreasures.com within [X] days of delivery. To be eligible for a return or exchange, the item must be returned in its original condition, unused, and in any original packaging if applicable.
2. Non-Returnable Items
The following items are not eligible for return or exchange unless they arrive damaged or there was an error with your order:
- Custom or personalized items
- Made-to-order items
- Final sale or clearance items
- Items that have been worn, used, altered, or damaged after delivery
3. Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong item, please email contact@lesliestreasures.com within [X] days of delivery. Please include your order number, a brief description of the issue, and photos if possible so the issue can be reviewed and resolved.
4. Return Approval
Returns must be requested and approved before being sent back. Items returned without prior contact or approval may not be accepted.
5. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an error on our part. Original shipping charges are non-refundable unless required by law.
6. Refunds
Once an approved return is received and inspected, any eligible refund will be issued to the original payment method within a reasonable processing time. Refund timing may vary depending on your payment provider or bank.
7. Exchanges
If you would like to request an exchange, please contact contact@lesliestreasures.com. Exchanges are subject to product availability.
8. Cancellations
Orders may only be canceled before they have shipped or before work has begun on custom or made-to-order items. Once production has started or an order has shipped, cancellation may no longer be possible.
9. Contact
If you have any questions about returns, exchanges, or an issue with your order, please contact:
Leslie's Treasures
Email: contact@lesliestreasures.com